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Managing the orders

eDock allows you to collect every order that comes from the marketplace in a single view.

The orders can include details that can be different from the marketplace they come from.

A brief outline of the details of the function used to manage the orders to follow. To in-depth this subject please read the specific documentation or contact us for further pieces of information.

For every marketplace, eDock provides:

- Manual or automatic download (before you have to do the setup)

- The synchronisation with the marketplace of the progress of the order (e.g. on eBay: payment, mark, delivered and online tracking)

- Customers’ data are saved in a database for the entire licence

- Orders’ data exportation in a ready-to-go format for the courier (Bartolini, DHL, SDA and GLS) or in a personalized road layout.

- The printing of the order

- The possibility to set up various phases during the proceeding of the order. This allow you to send communication via pre-planned email (e.g. adding a phase called “Thanks” that send automatically an email where you thank the customer for the purchase)

- In case your customer inserted partially his data, e.g. he forgot to insert the province or he insert the wrong data, eDock correct this data so the order is complete.

Orders with irregularities 

In some cases, it can happen that eDock imports duplicated orders. This happen because some markets, like eBay, bind the seller to lock up the order immediately (e.g. when the customer click on the button “buy it now”) even though the customer can delay the payment (sometimes even for days). 

In particular, eBay allows the customer to add products until they select a payment method - the order is considered “open”. However, since we said that eBay lock up the products immediately, it is necessary that eDock knows that before the effective closure of the order from the customer. For this reason, eDock imports immediately the orders, even if they are still open. 

In some markets, like eBay, when the order is closed, a new order is generated with a completely different code. In this case, eDock acquires a new order but this order has lines of other orders imported before.

An example.

A potential purchaser e.g. called Mario enters in the online store of the seller, finds an advertisement he is interested in and clicks the button “buy it now”. In this moment, eBay has an “open” order that is supposed to have ID 1. However, Mario is not sure to want to close the order because he wants to look at other advertisement, but has to talk with his wife the next morning in order to decide. The day after Mario, after talking with his wife, decides to buy a second product. He goes to the advertisement and clicks on “buy it now”. eBay opens another order that is supposed to have ID 2. eBay remembers to his buyer that he bought another product and asks for a payment. In the moment when Mario chooses a method of payment, eBay considers this order as closed and generates an order, with ID 3, that has the two orders imported before and “hide” the orders 1 and 2. 

What happens to eDock? When eDock downloads the orders from your account eBay, he gets only the orders that eBay has in that moment, including the “open” ones because, as we said before, eDock must lock up the products in order to not to sell the products in other markets (or foreign eBay markets). It is clear that according to when eDock asks pieces of information to eBay our orders’ scenario changes. 

In some cases, eDock can generate:

Order 1, then order 2 and at the end order 3, or

Order 1 and at the end order 3, or

Directly order 3

In cases 1 and 2 we have a delicate situation because on eDock we have “duplicated” or partially duplicated orders (partially duplicated are in case 2). In these cases, it can appear the icon of anomaly (a white exclamation mark on a red triangle). eDock warns you to pay attention to a particular order because it contains lines imported before. It is clear that this icon appears with orders similar to the third typology, which means orders with more than one line.

It is possible to filter orders with irregularities by selecting the filter “anomaly”/”irregularities” and choosing “Yes” (or “No” if you decide to exclude them).

At last, clicking on the icon of irregularity, eDock shows you the order belonging to this category in order to manage them easily.

Precise managing of the stock

In the past, in order to face double orders, the stock were unloaded two (or more) times giving an inaccurate condition – and this is unpleasant. With this new implementation, on the other hand, the stock is unloaded only for the lines that are not imported yet. In this way, eDock avoids to recalculate the quantity effectively available.

Orders without delivery address

A new way to import the order was implemented. With this new modality, it is possible that there can be orders without delivery/invoice address. This happens because the buyer has not selected yet the definitive address. It can be the case of orders that are not payed yet - the selection of address comes before the selection of the method of payment.

When the order is closed (that is the buyer selected the address and the method of payment) eDock updates adding this new information.